Privacy Policy
1. Who we are
3DM Surface Finishing is the trading name of 3DM Biomedical pty ltd, ABN 38 622 275 594, based at 5/1 Rocklea Dr, Port Melbourne 3207, Australia. We design and supply the e-Blate 50, an automated surface finishing system for metal 3D printed parts.
In this policy, “we”, “us” and “our” mean 3DM Surface Finishing. We are responsible for the personal information described here.
For any privacy question or request, contact us at pbaron@3dmsurfacefinishing.com or by post at the address above.
2. What we collect and how
We collect business contact information and information about your interest in our products. We do not seek sensitive information such as health details.
| What | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, job title, company, business email, phone, country | Business cards and badge scans at trade shows, forms on our pages, emails you send us |
| Conversation notes | What you told us about your parts, materials or finishing needs | Our staff at trade shows, meetings and calls |
| Technical information | Drawings, photos or sample parts you choose to share | You, usually by email or when you send a part for testing |
| Email activity | Whether you opened our emails and which links you clicked | Our email platform, when you receive our marketing emails |
| Website activity | Pages visited on our landing pages, via cookies | Our landing page platform (see section 4) |
| Partner referrals | Your contact details and enquiry | Our agents and distributors, when you ask them to put you in touch |
You don’t have to give us any of this information. If you don’t, we may not be able to answer your enquiry or send you what you asked for.
3. Why we use it
We use your information only for business purposes connected to our products. For contacts in the EU and UK, the right-hand column shows the legal basis under the GDPR.
| Purpose | Legal basis (EU and UK) |
|---|---|
| Following up on a conversation we had with you, for example at a trade show | Legitimate interests: continuing a business conversation you started with us |
| Answering your enquiries and sending information you asked for | Legitimate interests, or taking steps at your request before a contract |
| Sending marketing emails about the e-Blate 50 | Your consent, which you can withdraw at any time |
| Testing sample parts and preparing quotes | Taking steps at your request before a contract |
| Selling, delivering and supporting our products | Performing our contract with you or your employer |
| Keeping business and tax records | Legal obligation |
| Understanding which emails and pages are useful, so we can improve them | Legitimate interests; for cookies that are not strictly necessary, your consent |
We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.
4. Marketing emails, cookies and your choices
Marketing emails. We send marketing emails to business contacts who have given us their details, for example at a trade show, and who would reasonably expect to hear from us about our products. For contacts in the EU and UK, we send regular updates only with your consent. Every marketing email identifies us and includes an unsubscribe link. If you unsubscribe, we stop straight away and keep a record of your choice so we don’t email you again by mistake.
You can also ask us at any time to stop contacting you, or to tell you where we got your details. We will do this free of charge.
Email tracking. Our marketing emails record whether they were opened and which links were clicked. We use this to judge which emails are useful and to avoid sending you things you don’t read.
Cookies. Our landing pages use cookies to understand how they are used and to recognise returning visitors, for example to pre-fill a form with details you have already given us. Where the law requires it, we ask for your consent before setting cookies that are not strictly necessary. You can also block or delete cookies in your browser settings.
5. Who we share it with
We share personal information only where we need to, and only with:
- Service providers who run systems for us: HubSpot (customer records, email and landing pages) and Google Workspace (email). They process information on our instructions and may not use it for their own purposes.
- Our agents and distributors in your region, when you have asked to be put in touch or when they introduced you to us.
- Couriers and freight providers, when we send or return parts or equipment.
- Professional advisers such as accountants and lawyers, where needed.
- Authorities, when the law requires it.
Overseas. We are based in Australia and our contacts are worldwide, so your information is likely to be held or accessed outside your own country. Our service providers store data in Australia and the United States. Our agents and distributors are located in USA.
6. How long we keep it and how we protect it
Retention. We keep contact details while we have an active business relationship or conversation with you. If we have had no contact with you for 48 months, we delete your details or make them anonymous. We keep a minimal record of anyone who has unsubscribed, so we can respect that choice. Records of sales and invoices are kept for as long as tax law requires.
Security. Your information is stored in business systems that require individual logins, and access is limited to staff who need it for their work. Technical information about your parts is treated as confidential and, where agreed, covered by a non-disclosure agreement.
7. Your rights, complaints and changes
Your rights. You can ask us to:
- give you a copy of the personal information we hold about you
- correct information that is wrong or out of date
- delete your information
- stop using your information for marketing, or for any purpose based on our legitimate interests
- restrict how we use your information while a concern is resolved
- give you your information in a format you can take elsewhere
- withdraw any consent you have given, without affecting what we did before
Some of these rights depend on where you live and on why we hold the information. Send requests to pbaron@3dmsurfacefinishing.com. We may need to confirm your identity, and we aim to respond within 30 days.
Complaints. If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. We will acknowledge your complaint within 5 working days and tell you what we will do. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). If you are in the EU or UK, you can also complain to the data protection authority where you live or work.
Changes. We may update this policy from time to time. The date at the top shows when it last changed. If a change significantly affects how we use your information, we will tell you before it takes effect.
Last updated: 4 November 2026
